How can we help?
We've gathered the questions we hear most often. Choose a topic below to jump straight to the answers, or browse to find what you need.
Can't find what you're looking for? Get in touch with our team and we'll point you in the right direction.
Ordering & Payments
Shipping & Delivery
Returns & Exchanges
Sizing & Fit
Customisation & Branding
Account & Support
Retail customers & B2B clients
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfer. B2B clients on an approved account can also order against purchase orders with agreed payment terms.
Can I order on account as a business?
Yes. Once your organisation is set up with a trade account you can place orders against a PO, manage approvals, and consolidate invoicing across sites.
Is there a minimum order quantity?
There's no minimum for retail orders. Custom-branded programs may have minimums depending on the decoration method — your account manager will confirm this up front.
Can I get a quote before ordering?
Absolutely. Reach out with your requirements and we'll prepare a detailed quote, including any branding, sizing sets and freight.
How long will it take for my order to be processed?
In-stock retail orders are processed within 1–2 business days. Custom and branded orders are scheduled into production and timelines are confirmed at order.
How long will it take for my order to arrive?
Standard delivery within Australia is typically 3–7 business days once dispatched. Express options are available at checkout.
Can I click and collect?
Yes — click and collect is available from our distribution centre. Choose the option at checkout and we'll notify you when your order is ready.
Can I track my order?
Once your order is dispatched you'll receive a tracking link by email so you can follow it through to delivery.
My order is lost/hasn't arrived. What should I do?
Get in touch with our support team with your order number and we'll investigate with the carrier and make it right as quickly as possible.
What is your returns policy?
Unworn items with tags can be returned within 30 days for a refund or exchange. Custom-branded items are excluded unless faulty.
How do I exchange for a different size?
Start a return through your account or contact us, and we'll arrange the exchange. We can also send a sizing set for larger teams.
Are custom-branded items returnable?
Branded items are made to order and can't be returned unless there's a fault or error on our part — in which case we'll replace them promptly.
How do I find my size?
Each product page has a detailed size guide with body measurements. If you're between sizes we generally recommend sizing down for a tailored fit.
Can I order a sizing set for my team?
Yes. For uniform programs we provide a fit set so your team can try on sizes before you commit to the full order.
Do your garments shrink?
Our fabrics are selected for durability and shape retention. Follow the care instructions on each product and garments will hold their fit wash after wash.
What branding methods do you offer?
We offer embroidery, screen printing, heat transfer and woven badges. We'll recommend the best method for your fabric, logo and budget.
Can you match my brand colours?
Yes — we colour-match to your brand guidelines and can supply a digital proof and physical sample before production begins.
Can you manage uniforms across multiple sites?
Our uniform management system handles ordering, approvals, reordering and reporting across every location from one place.
How do I set up a trade account?
Contact our team with your organisation's details and we'll set up an account with the right users, approvals and pricing for you.
How do I reset my password?
Use the 'forgot password' link on the sign-in page and we'll email you a secure reset link.
Who do I contact for help with a program?
Every B2B client has a dedicated account manager. You'll find their contact details in your account, or reach our support team any time.
Still need a hand?
Our team is here to help with anything from sizing and samples to managed uniform programs for your whole organisation.