Here you can find answers to our most commonly asked questions, from orders to payment and everything in between. Browse our categories below to learn more.
Still have questions? Don’t hesitate to contact us!
You can order directly through our online shop. Simply browse, add items to your cart, and proceed to checkout. We accept debit and major credit cards, Apply Pay, Google Pay and Afterpay. You’ll receive an email confirmation once your order is placed.
We process orders quickly, so changes or cancellations may not always be possible. If you need to modify or cancel an order, please contact us immediately, and we’ll do our best to assist you. If your order has already been dispatched, you may need to process a return once it arrives.
To order your uniforms, log in to your company’s uniform online portal using your individual login and password. This will allow you to access your uniform entitlement and place orders accordingly.
Need help finding your uniform online portal? Contact us for assistance.
Your company may provide an annual or periodic uniform allowance. This will be visible in your portal once logged in. Any additional purchases beyond your allowance may require direct payment at checkout.
We aim to process non-customised bulk orders within 1-2 business days.
For customised orders (those with embroidery), processing typically takes 7-10 business days.
Delivery times depend on your location and the shipping method selected at checkout:
All orders are available for pick up from our Rowville HQ. You’ll receive an email when your order is ready for collection.
Our address is: 31 Enterprise Drive, Rowville VIC 3178
Our order collection hours are: Mon – Fri, 9am-5pm
Yes! All of our deliveries include tracking.
Once your order has been dispatched, you’ll receive an email containing the tracking information. If you don’t receive an email, please contact us.
If your order hasn’t arrived within the estimated timeframe, check the tracking link within your shipping confirmation email first. If it appears lost or delayed, contact us for assistance.
If you believe your order has been lost, lodge a missing item enquiry with Australia Post. You can typically expect a response within 7-10 days.
Yes! We accept returns and exchanges within 30 days of purchase, provided the item is unworn, unwashed, and in its original condition with tags attached.
Embroidered items cannot be returned or exchanged.
Yes, return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely
To request a return, log in to your uniform portal and select ‘Create Return’ from the menu. Choose the items you’re returning and any replacement items, ensuring all details are correct before clicking ‘Submit’.
Once approved, you’ll receive a confirmation email with return instructions.
Return Requests must be created within 30 days of receiving your order. Returned items must be unworn, unwashed, unused, and have all tags attached.
Exchanges may or may not be permitted, depending on your organisation’s uniform policy. Check your organisation’s uniform portal or contact your uniform coordinator for details.
Check our size guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up for a more comfortable fit.
For more information on how to measure yourself, take a look at our Measuring Guide.
Our garments are designed for a standard fit, but sizing can vary slightly by style. We recommend checking the size chart or contacting us for guidance.
Yes! Our Made-For-You (MFY) service provides tailored sizing for employees who require a custom fit. Simply select the ‘MFY’ option when choosing your garment in your company’s ordering portal.
To speed up the process, include detailed measurements and any specific requirements in the comments section when submitting your request.
Yes! Many of our uniforms use stretch fabrics for comfort and mobility, especially in healthcare and corporate styles.
We offer both name and logo embroidery on all our retail products for as little as $10 AUD. For more information, visit our Embroidery page.
We also provide heat sealing for orders of 10+ units — contact us for a quote.
Please note that customised products can not be returned unless faulty.
For text embroidery, please allow 7-10 business days from order date.
For logo embroidery, please allow 10-14 business days from date of artwork approval.
New logos require a one-time digitising fee of $88 AUD to convert your design into an embroidery-ready format. This is a one-off charge—once your logo is digitised, future orders with the same logo won’t incur this fee.
When it comes to uniform customisation, if you can dream it, we can do it. We offer everything from embroidery to heat-seal, screen printing to sublimation.
Contact us to discuss your needs.
Absolutely! We can customise branding based on job roles, locations, or departments within your organisation.
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout.
You can reach us via phone at +61-3-9753-2555, email at hello@designstoyou.com.au, or submit a support request through our website.
Click ‘Forgot Password’ on the login page and follow the instructions to reset it.
Your uniform portal administrator can manage employee access. If you need assistance, contact your account manager or our support team.
For portal access issues or technical support, reach out to our customer care team at +61-3-9753-2555 or hello@designstoyou.com.au.
If you’re unable to log in or have forgotten your password, follow these steps:
Still having trouble? – Contact our customer care team at +61-3-9753-2555 or email hello@designstoyou.com.au for assistance.
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Designs To You acknowledges the peoples of the Woi Wurrung and Boon Wurrung language groups of the Eastern Kulin Nation as the traditional owners of the land on which we operate on in Rowville. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
Get the Latest News & Promos
Designs To You acknowledges the Woi Wurrung and Boon Wurrung peoples of the Eastern Kulin Nation as the Traditional Owners of the land we operate on in Rowville. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.
