Find out everything you need to know about our hassle-free shipping options, delivery timelines, and costs, including free standard shipping Australia-wide on orders over $85.
Currently, we deliver within Australia and New Zealand.
Shipping cost is calculated automatically during the purchase process based on the order value. Additional delivery costs may apply and will be clearly displayed before you complete your purchase.
Please ensure you provide a valid and accurate delivery address with every order. DTY is not responsible for delays, losses, cancellations, or additional charges resulting from incorrect information provided by customers.
We use Australia Post for deliveries. All deliveries require a signature upon receipt. We only deliver to residential or business locations, not to PO boxes or unattended delivery options.
Changes to your delivery address after an order has been placed is usually possible, depending on where your order is in the fulfilment process.
Please contact us, and we’ll do our best to assist you.
If you’re not available to sign for the delivery, Australia Post will leave a card for collection at your local post office.
At this time, we are unable to schedule deliveries for specific dates or times.
Currently, we do not offer same-day or next-day delivery. Please refer to our delivery times (listed above) for more details.
Yes, you’ll receive a tracking link via email once your order has been dispatched.
Please note that tracking numbers or links may take 24-36 hours to activate and provide live updates.
If your item arrives damaged, please contact us immediately and we’ll help resolve the issue.
If your items haven’t arrived within the expected delivery time, please contact us with your order number, and we will investigate the issue.
We’ll work with our delivery partners to resolve any delays and ensure your order reaches you as soon as possible.
