SHIPPING & DELIVERY
Hassle-Free Delivery,
Every Time
Find out everything you need to know about our hassle-free shipping options, delivery timelines, and costs—including free standard shipping Australia-wide on orders over $85.
Delivery Information
Currently, we deliver within Australia and New Zealand.
Shipping cost is calculated automatically during the purchase process based on the order value. Additional delivery costs may apply and will be clearly displayed before you complete your purchase.
Please ensure you provide a valid and accurate delivery address with every order. DTY is not responsible for delays, losses, cancellations, or additional charges resulting from incorrect information provided by customers.
We use Australia Post for deliveries. All deliveries require a signature upon receipt. We only deliver to residential or business locations, not to PO boxes or unattended delivery options.
Shipping Costs
Domestic Shipping Costs (Australia)
Order Value
Standard Shipping
Express Shipping
Under $85
$10
$15
$85 - $299
Free
$15
$300+
Free
$50
International Shipping Costs (New Zealand)
All orders to New Zealand are delivered by Express for $20 AUD.
GST and International Shipping
- For orders being shipped within Australia, prices are inclusive of GST.
- For orders being shipped internationally, Australian GST is removed from the item price.
- Prices may be subject to change without notice. Goods ordered are charged at the price applicable at the time the order is submitted.
- All international shipping destinations are Delivery Duty Unpaid (DDU) destinations, meaning that any duties and taxes will be payable upon your order arriving in your country.
- For orders to New Zealand, a GST of 15% applies to all imported items/shipments over NZD $1,000 which is imposed by and payable to your local customs office. Payment of these is necessary to release your order from customs.
- Any orders refused upon delivery at either the final destination or customs will have the charged shipping fees deducted from the refunded amount and be subject to a 30-day return processing time.
Processing & Delivery Times
Processing Times
Non-embroidered items
1-2 business days
Embroidered items
5-7 business days
Delivery Times
Domestic Orders
Area
Standard Delivery
Express Shipping
Victoria
2-4 business days
1-2 business days
New South Wales
3-6 business days
1-3 business days
Australian Capital Territory
3-6 business days
1-3 business days
Queensland
3-6 business days
1-3 business days
Northern Territory
7-10 business days
5-7 business days
Western Australia
7-10 business days
5-7 business days
South Australia
3-6 business days
1-3 business days
Tasmania
3-6 business days
1-3 business days
International Orders
Country
Standard Delivery
Express Shipping
New Zealand
4-7 business days
2-5 business days
Refund Policy
- Designs To You does not cover the cost of return postage unless the item is faulty.
- We do not refund initial shipping charges or taxes & duties for goods returned, other than for faulty items.
- Any orders refused upon delivery at either the final destination or customs will have the charged shipping fees deducted from the refunded amount and be subject to a 30-day return processing time.
SHIPPING & DELIVERY FAQS
Frequently Asked Questions
Changes to your delivery address after an order has been placed is usually possible, depending on where your order is in the fulfilment process.
Please contact us, and we’ll do our best to assist you.
If you’re not available to sign for the delivery, Australia Post will leave a card for collection at your local post office.
At this time, we are unable to schedule deliveries for specific dates or times.
Currently, we do not offer same-day or next-day delivery. Please refer to our delivery times (listed above) for more details.
Yes, you’ll receive a tracking link via email once your order has been dispatched.
Please note that tracking numbers or links may take 24-36 hours to activate and provide live updates.
If your item arrives damaged, please contact us immediately and we’ll help resolve the issue.
If your items haven’t arrived within the expected delivery time, please contact us with your order number, and we will investigate the issue.
We’ll work with our delivery partners to resolve any delays and ensure your order reaches you as soon as possible.