Designs To You: Uniform FAQs
australian uniform solutions
uniform supplier faqs
FREQUENTLY ASKED QUESTIONS
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Here you can find answers to our most commonly asked questions, from orders to payment and everything in between. Browse our categories below to learn more. If you need further help don’t hesitate to contact us!
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While we don’t have a physical store, fittings are available by appointment at our Rowville office. Please contact us to arrange an appointment.
We offer a 10% off welcome code on your first purchase when you join our mailing list. To redeem the discount, simply apply the code at checkout.
Note: this discount is only available on full-priced items and cannot be used in conjunction with any other offer.
We currently accept the following methods of payment:
- Cash (in-person purchases only)
- Apple Pay
- Google Pay
- Designs To You Gift Voucher
Orders are usually processed within 1-2 business days.
Embroidered items can take 5-7 business days.
Deliveries to metropolitan areas typically take 3-5 working days.
Deliveries to WA, NT and regional areas may take 7-10 days.
If you have any questions regarding your delivery please call our customer care team on +61-3-9753 2555 or email email@example.com.
All orders are available for pick up from our Rowville warehouse.
You’ll receive a notification email when your order is ready for collection.
Our address is:
31 Enterprise Drive
Rowville VIC 3178
Our order collection hours are:
Monday – Friday
9:00 am – 5:00 pm
Yes, all of our deliveries include tracking.
Once your order has been dispatched, you’ll receive an email containing the tracking information. If you don’t receive an email, please contact us.
If you believe that your order has been lost, lodge a missing item enquiry with Australia Post.
You can typically expect a response within 7-10 days.
If you have any additional questions regarding your lost parcel please call our customer care team on +61-3-9753 2555 or email firstname.lastname@example.org.
Yes, you can return or exchange items that meet our Conditions of Return (below) within 30 days of the invoice date.
All returned items must meet the following conditions:
1. Goods must be in original (unworn) condition with all tags and labels attached.
2. Goods must have a valid Return Authority Number (RA) issued by Designs To You.
3. Goods must be returned within 14 days of the RA number being issued.
4. Customised goods (embroidered or otherwise), as well as final sale or clearance items cannot be returned (unless faulty or incorrectly supplied).
All returns must have a valid Return Authority Number (RA) issued by Designs To You before the items are returned. An RA number can be obtained by calling us on (03) 9753 2555 or submitting the ‘Return Request’ form.
Please note that the customer is responsible for any shipping costs for returning your item and that shipping costs are non-refundable.
Returned items are your responsibility until they reach our warehouse. DTY will not accept returned items damaged in transit due to inappropriate or insufficient packaging.
DTY cannot be responsible for returned items lost in the post. We strongly recommend that you use trackable registered post to return your items.
If you believe an item is faulty, please contact hello@designstoyou to discuss the fault and arrange a return.
Please note, we cannot accept liability until items are assessed and confirmed as faulty.
Absolutely, we can customise your uniform. You can learn more about our embroidery services or email email@example.com for more information.
Please note, embroidered products can not be returned unless faulty.
For text embroidery:
Please allow 7-10 business days from order date.
For logo embroidery:
Please allow 10-14 business days from date of artwork approval.
New company logos incur a one-off charge of $88AUD for digitising the logo.
This charge will not apply to future orders with the same logo.
At Designs To You, we specialise in providing B2B wholesale uniform solutions for small and large businesses. We believe in tailoring our uniform solutions to each client’s requirements, so you only pay for what you need and get the best possible value.
Our minimum for wholesale uniforms is 50+ employees.
To order your uniforms you will need to login into your company’s uniform online portal. You must use your individual login and password in order to see your uniform entitlement.
Need help with finding your uniform online portal? Send us a support request or call us on +61-3-97532555.
Did you forget your login details or need help to reset your password? Send us a support request.
Alternatively please contact us at: firstname.lastname@example.org, or call +61-3-9753 2555 and we’ll be happy to help!