Shipping & Returns: Designs To You

Yes, you can return or exchange items that meet our Conditions of Return within 30 days of the date of invoice.

All returns must have a valid Return Authority Number (RA) issued by Designs To You before the items are returned. An RA number can be obtained by calling us on (03) 9753 2555 or submitting the ‘Return Request‘ form.

Please note, the customer is responsible for any shipping costs for returning your item.

Shipping costs are non-refundable.

Returned items are your responsibility until they reach our warehouse. DTY will not accept returned items that are damaged in transit due to inappropriate or insufficient packaging.

DTY cannot be responsible for returned items lost in the post. We strongly recommend that you use trackable registered post to return your items.

All returned items must meet the following conditions:

1. Goods must be in original (unworn) condition with all tags and labels attached.

2. Goods must have a valid Return Authority Number (RA) issued by Designs To You.

3. Goods must be returned within 14 days of the RA number being issued.

4. Customised goods (embroidered or otherwise), as well as final sale or clearance items cannot be returned (unless faulty or incorrectly supplied).

If you believe an item is faulty, please contact hello@designstoyou.com.au to discuss the fault and arrange a return.

Please note, we cannot accept liability until items are assessed and confirmed as faulty.

Return Request Form

We’re here to help! To start your return request, simply follow the link provided. It will take you to our return request page. Just fill out the form with all the necessary details, and we’ll do our best to get back to you as quickly as we can. Don’t hesitate to reach out if you have any questions along the way.

Domestic Shipping Costs:

Free standard shipping for orders $85+AUD.

$10AUD standard shipping for orders under $85AUD.

$15AUD express shipping for orders up to $300AUD.

$50AUD express shipping for orders over $300AUD and under $1,500AUD.

Orders are usually processed within 1-2 business days. 

Embroidered items can take 5-7 business days.

Deliveries to metropolitan areas typically take 3-5 working days.
Deliveries to WA, NT and regional areas may take 7-10 days.

If you have any questions regarding your delivery please call our customer care team on +61-3-9753 2555 or email hello@designstoyou.com.au.

All orders are available for pick up from our Rowville warehouse.

You’ll receive a notification email when your order is ready for collection.

Our address is:
31 Enterprise Drive
Rowville VIC 3178

Our order collection hours are:
Monday – Friday
9:00 am – 5:00 pm

Yes, all of our deliveries include tracking.

Once your order has been dispatched, you’ll receive an email containing the tracking information. If you don’t receive an email, please contact us.

If you believe that your order has been lost, lodge a missing item enquiry with Australia Post.

You can typically expect a response within 7-10 days.

If you have any additional questions regarding your lost parcel please call our customer care team on +61-3-9753 2555 or email hello@designstoyou.com.au.

Yes! We currently offer shipping to New Zealand. However, stay tuned as we continue to expand our shipping destinations.

We offer $20AUD express shipping for all international orders.